Returns & Exchanges
At GIVA, we want you to love your jewelry, which is why we offer a hassle-free 30-day return policy for a full refund or exchange. Every piece is handled with care to ensure your complete satisfaction with your fashion-forward purchase.
Initiate Your Request
Log into your account and navigate to the 'My Orders' section to select the items you wish to return or exchange.
Secure Packaging
Place the jewelry in its original GIVA box along with the authenticity certificate and any promotional gifts received.
Scheduled Pickup
Once your request is approved, we will arrange a free doorstep pickup through our trusted courier partners within 48 hours.
Quality Check & Refund
After our experts verify the item's condition, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing