Frequently Asked Questions
Everything you need to know about your GIVA experience.
What materials are used in GIVA jewelry?
We specialize in authentic 925 Sterling Silver, 14K and 18K Gold, and lab-grown diamonds. Every piece comes with an authenticity certificate to ensure premium quality and durability.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day no-questions-asked return policy. Items must be in their original condition with all packaging and certificates intact to qualify for a full refund or exchange.
Does GIVA jewelry come with a warranty?
Yes, we provide a 6-month warranty on all our jewelry covering any manufacturing defects. This does not include accidental damage or general wear and tear over time.
How should I care for my jewelry to prevent tarnishing?
To maintain the shine, store your jewelry in the provided GIVA kit or a zip-lock bag. Avoid contact with perfumes, lotions, and water, and clean gently with a soft microfiber cloth.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. Cash on Delivery (COD) is also available for most pin codes within the country.